Job Summary
We are seeking a Process Specialist for our B&L team with 5 to 6 years of experience. The ideal candidate will have strong technical skills in MS Excel and preferably domain experience in Consumer Lending Cards & Payments. This role is hybrid and requires no travel. The candidate will contribute to optimizing processes and enhancing operational efficiency.
Responsibilities
Analyze and evaluate existing business processes to identify areas for improvement and optimization.Develop and implement process improvement strategies to enhance operational efficiency.Utilize MS Excel to create maintain and analyze complex data sets and reports.Collaborate with cross-functional teams to gather requirements and ensure alignment with business objectives.Monitor and track the performance of implemented processes to ensure they meet desired outcomes.Provide training and support to team members on new processes and tools.Ensure compliance with industry standards and regulatory requirements in all process improvements.Conduct regular audits and assessments to identify potential risks and areas for further enhancement.Develop and maintain documentation for all processes and procedures.Communicate effectively with stakeholders to provide updates on process improvement initiatives.Lead initiatives to streamline workflows and reduce operational costs.Support the development and implementation of new technologies to improve process efficiency.Participate in continuous improvement projects to drive innovation and excellence in operations.
Qualifications
Possess strong technical skills in MS Excel including advanced functions and data analysis.Have experience in Consumer Lending Cards & Payments is a plus.Demonstrate excellent analytical and problem-solving abilities.Exhibit strong communication and collaboration skills.Show proficiency in process documentation and reporting.Display a keen attention to detail and a commitment to quality.Have the ability to work independently and as part of a team.Show adaptability to a hybrid work model and flexibility in managing tasks.Demonstrate a proactive approach to identifying and addressing process inefficiencies.Exhibit a strong understanding of industry standards and regulatory requirements.Possess the ability to train and support team members effectively.Show a commitment to continuous learning and professional development.Have a track record of successfully leading process improvement initiatives.
Certifications Required
Certified Business Process Professional (CBPP) or equivalent certification in process improvement.
