Inviting applications for SME Trainer
Responsibilities:
• Test user flows for client products across various platforms (Windows, Mac, iOS, Android) and browsers (Chrome, IE, Firefox, etc.)
• Work with Client quality leads to provide member perspective on features such that they meet market needs with respect to functionality, usability, performance, accessibility, and security.
• Identify bugs/friction and report issues with priority, reproducible steps, videos/screenshots, and error codes.
• Execute test cases (checklist) based on product specs and member behaviour
• Maintain test case repository as source of truth for expected product behaviour and test coverage.
• Be able to estimate the level of effort and have high attention to detail.
• Experience to publish basic quality reports, Charts and data check using MS-Excel
• Training Insight & Analysis
• Owning and sharing the process update to all in the project and arranging training & coaching sessions
• Identifying bottom performers & create coaching plans
• Participating and arranging training Feedback & Calibration sessions
• Create training plans for fresh / new updates
• Identify learning opportunities.
Qualifications:
• 2-3 years’ experience as a trainer (preferably product SME training experience) in the following areas: User Testing, Product Evaluation, Quality Assurance
• Experience in JIRA, APIs and Accessibility (Screen reader, high contrast mode, reflow, keyboard navigation) (Preferrable)
• Experience with test plan execution (checklist to be followed) & test case writing (test outcome)
• English speaking CEFR Level B2 – strong communication skills (written and verbal)
• Expert knowledge of MS Office (Outlook, Word, PowerPoint, and Excel)
• Ability to effectively manage time, prioritize tasks, and work within deadlines with little supervision
• Ability to interact comfortably with internal & external stakeholders
• Self-motivated, proactive, and able to work independently
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