Process Mapping Specialist:
Concentrix
5 - 7 years
Pune
Posted: 24/05/2025
Job Description
Job Title:
Process Mapping Specialist:Job Description
Our Journey at Concentrix + Webhelp Starts Here:At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet. We cannot achieve this vision without you!
If you have an interest in improving business performance for the world's best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.
Are you ready to reimagine the world?
Are you bold in your decisions, and do you have contrarian views on how to run a business?
Are you fanatical in your pursuit to continue improving your capabilities?
Concentrix + Webhelp provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including private medical plans, competitive salary, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
Key Responsibilities:
- Conduct process mapping and analysis to identify areas for improvement.
- Collaborate with cross-functional teams to document and optimize business processes.
- Develop and maintain process documentation, including flowcharts, diagrams, and SOPs.
- Facilitate workshops and meetings to gather process requirements and feedback.
- Analyze process data to identify trends, bottlenecks, and opportunities for improvement.
- Implement process improvements and monitor their effectiveness.
- Provide training and support to team members on process mapping tools and techniques.
- Ensure compliance with industry standards and best practices in process management.
- Communicate process changes and updates to stakeholders.
- Foster a culture of continuous improvement within the organization.
Experience and Background:
- 5-7 years of experience in process mapping, business analysis, or a related field.
- Proven track record in mapping and optimizing business processes.
- Experience in working with cross-functional teams to identify and document process improvements.
- Strong background in using process mapping tools and methodologies.
- Familiarity with industry standards and best practices in process management.
Location:
IND Pune - Tech Park One, Blk A, 1st & 2ndLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
About Company
Concentrix is a global business services company specializing in customer experience (CX) solutions and technology. Headquartered in Fremont, California, it provides services like customer support, analytics, automation, and consulting to businesses across various industries, including technology, healthcare, finance, and retail. Known for its innovation and commitment to enhancing customer journeys, Concentrix operates in over 40 countries with a focus on delivering personalized and efficient customer engagement solutions.
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