Process Manager – NAM/LAM Landside

Job Description
Process Manager – NAM/LAM Landside

Role : Replacement role

Shift : Night shift

Location : Chennai

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities:

• Business Performance – contribute to business performance by the way of ensuring contribution margin across customers are profitable/positive.
• Ensure the process has strong controls so there is no revenue leakage
• Ensure all processes are performed as per the agreed terms in Service Level Agreement – Timely & Accurate and maintain and develop effective and efficient operational set-ups and procedures.
• Ensure compliance to Performance Management Framework. Track and monitor other KPI's related to the process
• Focus on people engagement by motivating and coaching highly energized team to deliver organizational outcomes with an owner’s mindset.
• Have a continuous improvement mind-set;
• Stakeholder communication: ü Regularly participate and take necessary call \ discussions with Business Partners ü Timely & professional interaction with Business Partners \ Stakeholders ü Communicate & Co-ordination with other teams within GSC.
• Actively participate in relevant business contingency testing. Support other GSC’s during contingency procedures.
• Strict adherence to APM-M Group culture, values and reputation and ensure compliance with APM-M Group and CB policies.
• To promote an environment of Effective Communication, Constant improvement and live our values.
• Support the team in any escalation or inconvenience that may arise in the operation.

We’re looking for:

• Graduate, or Post Graduate in any discipline
• Willingness to work in Full night shift  
• At least 10-12 years’ experience in operations, shipping container and logistics or Freight forwarder industry. Knowledge on landside business would be a added advantage
• Should have prior experience leading a team of Team leaders
• Basic knowledge of capacity management/preparing staffing plan
• Experience working in a global business environment, including cultural aspects
• Excellent verbal and written English skills for co-ordination with Stakeholders
• Highly result oriented, ready to take challenges/collaborate with cross functional teams and able to work under pressure
• Capacity to handle change, stay open to different ideas and support for positive change
• Understand work in an agile manner, High analytical / problem-solving skills
• Proactive leader with customer service mindset
• Large scale improvement (standardization and process capability) implementation experience

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.