Process Lead, CMT
Amazon
5 - 10 years
Bengaluru
Posted: 01/05/2025
Job Description
The job involves organizing, planning, prioritizing and scheduling work assignments, in addition to owning the production & quality KRAs for this team.
The individual will manage performance measured on operations/business goals and SLA metrics.
The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned.
The individual will be the first point of contact to the retail teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote teams.
The individual will interface and drive agenda with the automation & technology teams to build scalable solutions.
In addition, individual will be responsible for ensuring the safety, security and integrity of Amazon’s systems and data.
The successful candidate should have the ability to work at all levels of detail to accomplish team/organization goals.
Need to identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company.
The ideal candidate actively seeks to understand Amazon’s core business values and initiatives, and translates those into everyday practices.
Some of the key result areas include, but not limited to:
• Responsibility for meeting operational and business goals
• Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals.
• Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc.
• Interacts with multiple stakeholders to communicate on operations and also represent data/ metrics information
• Owns/ Drives development of external/internal communication i.e.
blurbs, reports etc.
• Ability to represent data and communicate effectively to handle escalations
• Analyzes Data and is responsible for highlighting gaps, recommends solutions and drives and influences decisions.
• Manages escalation/resolves complex tickets including non
- standard tasks.
• Drives completion of work allocation for the function/ process independently.
• Prioritizes metrics to meet operational goals assigned at process level.
• Participate in onboarding if it is part of similar new processed onboarding ie new GL/ process/ module with complete documentations i.e.
SOP etc.
• Develops training content for functional on
- boarding.
• Trains new hires
• Is an Expert and Primary contact for process issues/ escalation/ coaching
• Demonstrates understanding of performance and leadership bar and effectively applies to hiring decisions
• Communicate effectively to internal stakeholders
Basic Qualifications
- 1+ years of program or project management experience
- Knowledge of SQL and Advanced Excel (Array and Statistical formulas)
- Experience using data to influence business decisions
Preferred Qualifications
- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
- Experience back office operations, escalation management and troubleshooting environments
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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