Process Improvement Specialist

About the Role:

At Furlenco, we're not just moving furniture, we're reshaping how India experiences home living. As our Process Improvement Manager, youll be at the heart of this transformation, elevating how we manage last-mile delivery and inventory across our fulfillment centers.You wont be stuck behind a desk- you'll be on the floor with the teams, dissecting workflows, asking the right questions, and building smarter systems. From streamlining our last-mile delivery to optimizing how we track and move inventory, youll bring the clarity, efficiency, and spark we need to grow faster and serve better.

What Youll Own:

• Simplify & Scale: Identify gaps in our last-mile and inventory processes, eliminate waste, and build SOPs that actually work across all our fulfillment centers.
• Own Data: Analyze operational data, spot trends, build dashboards (Excel, SQL, Power BI/Tableau), and use insights to power real change.
• On-Ground Hustle: Work closely with our ground teams and delivery partners; understand bottlenecks firsthand, co-create solutions, and drive adoption.
• Lead the Change: Be the face of process excellence from building improvement roadmaps to running workshops and embedding a culture of kaizen in operations.
• Think Big, Act Now: Visualize the future of operations at Furlenco and help us get there faster, better, and smarter.

What Were Looking For:

Education: Bachelors in Engineering, Supply Chain, Operations or related field. Lean Six Sigma (Green/Black Belt) a big plus.

Experience: 4+ years in process improvement or ops excellence, preferably in logistics, e-commerce, or any high-speed operations environment.

Skills:

• A curious mind with strong problem-solving chops
• Proficiency in Excel, SQL, and BI tools like Power BI/Tableau
• Ability to turn messy data into actionable insights
• Confidence to collaborate with stakeholders across levels
• Ownership mindset and a love for fieldwork- frequent travel to FCs is part of the ride

Why Furlenco?

At Furlenco, we believe great things happen when people are empowered- to challenge, experiment, and grow. Whether youre streamlining delivery flows or rethinking warehouse processes, youll be trusted with big problems and supported with bigger opportunities.Your ideas will matter, your curiosity will be valued, and your growth, both personal and professional, will be part of our journey. If youre looking to leave a mark, not just do a job-this is the place.