Process Expert

Direct Walk-In Opportunity for Web Chat at Tata Consultancy Services @TCS Pune on 21st March 2026

Note: Candidates with relevant experience can directly attend the interview. Please go through the norms below before you attend.

Job Role: Web Chat

Walk in Drive Date: Saturday, 21st March 2026.

Tata Consultancy Services -SP1, Gate No1, Maan, Sahyadri Park, S3 Tikona building, Plot No. 2 & 3, Phase 3, Rajiv Gandhi Infotech Park, Maan, Hinjewadi, Pune, Maharashtra 411057.

Interview Date- 21st March 2026.

Time- 09:00 AM - 12:00 PM

Contact Person - *Sreyaa Praveen *

Documents need to carry

• ID Proof (Original) & Photocopy, Updated CV, Passport Size Photograph, All Education Documents, All Experience Documents and Xerox copy of EPFO.

Eligibility:

Bachelor's degree with (2 Year to 5 Years) can apply.

Minimum 15yrs of regular education (10th + 12th + 3 years Graduation)

Graduates through Open Universities/Correspondence graduates need not apply

Not more than 2 years of gap in Graduation or Employment.

Willingness to work in all Shifts

Relieving letters from all the previous companies are mandatory

Candidates who have attended the selection process in the last 6 months will not be eligible to apply again.

**Desired candidate should be having below experience into below mentioned skills**

Web Chat

• Minimum 2+ year of experience in UK/US chat processes (mandatory), exposure to Insurance client would be an added advantage
• Strong customer resolution mindset with proven experience in delivering positive customer interactions.
• Excellent communication skillsboth verbal and written.
• Strong typing skills and ability to multitask in a fast-paced chat environment.
• Ability to handle sensitive customer information with professionalism and accuracy.

PFB the norms to be followed during the Interview process.

We will not be responsible for any loss of original certificates; it is the sole responsibility of the candidates.

Two / four-wheelers can be parked in the parking area.

Candidates must wait in the lounge.

Water dispensers are available.

Rest rooms are located near the wash area of the cafeteria.

"TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately.

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