Process Expert, Operations (Fixed Term)

Key Responsibilities:

• Oversee daily shipping operations, ensuring adherence to key performance indicators (KPIs) and service level agreements (SLAs).
• Manage vendor and local operating center (LOC) queries, ensuring prompt resolution and high stakeholder satisfaction.
• Drive customer engagement, fostering strong relationships with LOCs.
• Lead and mentor the team, facilitating skill development and performance enhancement.
• Prepare and present weekly and monthly operational reports.
• Analyze end-to-end processes to identify inefficiencies and drive improvements.
• Implement process control measures and ensure compliance with operational standards.
• Conduct training sessions for new team members to ensure smooth onboarding.
• Drive process standardization and continuous improvement initiatives.
• Undertake ad hoc responsibilities as required.

Position Requirements:

• In-depth knowledge of operational processes in the shipping and logistics industry.
• Hands-on experience in handling dry and reefer container maintenance and repairs.
• Strong communication and interpersonal skills to manage internal and external stakeholders effectively.
• Analytical mindset with the ability to derive insights and present findings clearly.
• Self-motivated, proactive, and adaptable to changing business needs.
• Fixed Term (6 Months).

Technical Skills:

• Familiarity with key industry systems such as GSIS, RKEM, GCSS, and MERC+ (preferred).
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Understanding of end-to-end shipping operations.
• Knowledge of equipment maintenance and repair (EMR) policies, including IICL, MCIC, and MRIC standards.

Education & Experience:

• Bachelor’s degree in a relevant field.
• Prior experience in shipping operations, equipment maintenance, or logistics management.

What We Offer:

• Impact: Directly contribute to Maersk’s operational excellence and global logistics success.
• Growth: Opportunities for professional development and career progression.
• Innovation: Work in an environment that embraces technology and process improvement.
• Global Exposure: Collaborate with international teams and gain cross-cultural experience.
• Work-Life Balance: Flexible work arrangements and a supportive workplace culture.

Join Maersk:
Be a part of a dynamic team that is redefining the future of global logistics. If you are passionate about shipping operations and thrive in a fast-paced environment, we welcome you to embark on this exciting journey with us.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.