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Process Executive - Voice

Cognizant

2 - 4 years

Mangalore

Posted: 18/04/2025

Job Description



Job Summary

We are seeking a Process Executive for our B&L team with 0 to 2 years of experience. The ideal candidate should have strong technical skills in MS Excel and preferably some domain experience in Payments Cards & Payments. This hybrid role requires working during the day shift and does not involve travel. The candidate will play a crucial role in ensuring smooth operations and contributing to the overall success of the team.


Responsibilities

  • Assist in the daily operations of the B&L team to ensure smooth workflow and efficiency.
  • Utilize MS Excel to analyze data generate reports and provide insights for decision-making.
  • Collaborate with team members to identify process improvements and implement solutions.
  • Monitor and track key performance indicators to ensure targets are met.
  • Provide support in the preparation of documentation and presentations for internal and external stakeholders.
  • Conduct regular audits to ensure compliance with company policies and industry regulations.
  • Communicate effectively with team members and other departments to resolve issues and provide updates.
  • Participate in training sessions to stay updated on industry trends and best practices.
  • Assist in the development and implementation of new processes and procedures to enhance productivity.
  • Ensure accurate and timely completion of assigned tasks and projects.
  • Support the team in managing and resolving customer inquiries and complaints.
  • Maintain a high level of accuracy and attention to detail in all tasks.
  • Contribute to the overall success of the team by providing valuable input and feedback.

    • Qualifications

  • Possess strong technical skills in MS Excel for data analysis and reporting.
  • Have a basic understanding of Payments Cards & Payments domain (nice to have).
  • Demonstrate excellent communication and interpersonal skills.
  • Show ability to work effectively in a hybrid work model.
  • Exhibit strong problem-solving and analytical skills.
  • Display a high level of accuracy and attention to detail.
  • Be proactive in identifying and implementing process improvements.
  • Have the ability to work independently and as part of a team.
  • Show willingness to learn and adapt to new challenges.
  • Demonstrate strong organizational and time management skills.
  • Be committed to maintaining confidentiality and data security.
  • Have a customer-centric approach and a positive attitude.
  • Show ability to handle multiple tasks and meet deadlines.

    • About Company

    Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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