Job Summary
Individuals in this role are responsible for first level processing of loans ordersrequests and claims across the loan servicing life cycle
The associate is expected to process items accurately and optimally in accordance with laid down procedures and maintain requisite standards of quality and productivity
Knowledge on Loan Servicing and components Escrow and NonEscrow loans
Responsibilities
I Position Summary
Individuals in this role are responsible for first level processing of loans ordersrequests and claims across the loan servicing life cycle
The associate is expected to process items accurately and optimally in accordance with laid down procedures and maintain requisite standards of quality and productivity
Knowledge on Loan Servicing and components Escrow and NonEscrow loans
Familiar with key topics like new loan set up flood determination Mortgage Insurance tax Investor reporting document indexing imaging and retrieval
II Key Result Areas
Processing loansordersrequests or claims as assigned by Team Lead
Achieve Individual SLA targets for metrics like Accuracy Productivity Volumes and TAT
Adherence to the procedures provided by the business also called SOP Standard Operating Procedure
Completion of all mandatory assessment certifications as applicable to the supported business
Achieve the required Learning Health Score
III Typical Responsibilities
Business Customer
Liaise with internal external clients
Seek for approvals from internal stake holders wherever required
ProjectProcess
First level processing of assigned transactions on any of the following types
o Quality review appraisal review BPO review title review
o Verification
o Information setup Loan setup escrow setup Mod setup claim setup
o Updating of information
5 BPS Horizontals Service Delivery Track
o Assignment of work appraisal title closing orders other vendor assignment
o Research of missing docs subordination escrow tax claims mods
o Execution of processing transactions
Ability to identify and understand various terminologies used in US Mortgage Mortgage lien parcel services escrow and Non Escrow types of loans
Knowledge to clearly identify the various functions in a Mortgage Value Chain
Knowledge on generating reports handling payments processing nonsufficient fund requests perform research on loan accounts and handle exceptions
Follow the work instruction documentSOP to process all tasks and activities
Process the work in workflow tools as available
Ensure adherence to QC checklists
Seek clarifications from SPESME where needed
Inform SMESupervisor in case of updates or changes to process
Perform regular maintenance tasks and complete the task before winding up the day
People Team
Complete the mandatory training programs
Participate in the Preprocess orientation process
Capture productivity nonproductivity hours in specific tools as made available
Actively participate and contribute to team initiatives regular team meetings presenting of thoughts Ideas etc
IV Degree of IndependenceSupervision required
Performs assigned duties according to specific procedures
Complex problems proceduresprocesses are referred to the respective SOP supervisor Work product is reviewed closely for accuracy
V Team Management Responsibilities
NA
VI Qualification
Education Graduate MBA
Minimum Experience required 0 to 1 year experience in BPO Transaction Data Processing background Mortgage
Voice skills if needed
VII Additional Info
While performing the essential functions of this job the associate is required to remain in a stationary position standing or seated use a computer keyboard and view data on a computer screen for up to 95 of their work hours or shift
VIII Entry and Exit Criteria