Process Executive

Prodapt is looking for Immediate Process Executives for Voice/Non Voice process one of our US based Customer.

Job Responsibilities

• Handle US customer Voice/Non Voice process.
• Provide effective resolutions and accurate information to customers
• Maintain high levels of customer satisfaction and call quality
• Adhere to process guidelines, compliance, and performance metrics
• Document call details accurately in the system

Required Skill Set:

• Excellent US Accent & Clear Communication (Mandatory)
• Strong verbal English communication skills
• Good listening and problem-solving abiliti es
• Ability to handle customer queries professionally
• Basic computer knowledge
• Experience: up to 3 years (Only Chennai location preferred)

Shift & Work Details:

• Shift Timing: 6:00 AM EST 2:00 PM EST
• Shift Type: Rotational Shifts
• Week Off: Rotational
• Night Shift Allowance: Yes
• Cab Facility: Yes

Documents Required:

• Updated Resume
• Government ID Proof