Job Summary
We are looking for a Process Executive in the Property & Casualty Insurance domain with 0 to 2 years of experience. The ideal candidate will have strong customer service skills and a good understanding of IT. Experience in claim investigation and property & casualty insurance is a plus. The role is hybrid with rotational shifts and does not require travel.
Responsibilities
Handle customer inquiries and provide accurate information regarding property and casualty insurance policiesProcess insurance claims efficiently and ensure compliance with company policiesInvestigate claims thoroughly to determine the validity and extent of coverageCollaborate with team members to resolve complex customer issuesMaintain detailed records of customer interactions and transactionsEnsure timely and accurate data entry into the systemProvide support to customers through various communication channelsAssist in the development and implementation of process improvementsMonitor and report on the status of claims and customer inquiriesEnsure adherence to regulatory and company standardsParticipate in training sessions to stay updated on industry trends and company policiesContribute to team meetings and share insights for better customer serviceSupport other team members as needed to achieve overall team goals
Qualifications
Possess strong customer service skills with a focus on delivering high-quality supportHave a good understanding of IT systems and their applications in the insurance domainExperience in claim investigation is highly desirableKnowledge of property and casualty insurance is a plusAbility to work in rotational shifts and adapt to a hybrid work modelStrong communication skills both written and verbalDetail-oriented with excellent organizational skillsAbility to work independently and as part of a teamProficiency in using customer service software and toolsDemonstrate problem-solving skills and the ability to handle challenging situationsWillingness to learn and adapt to new processes and technologiesStrong analytical skills to assess and process claims accuratelyCommitment to maintaining confidentiality and integrity in handling customer information.
Certifications Required
Certified Customer Service Professional (CCSP) or equivalent certification is preferred.
