Job Summary
As a Process Executive in the Property and Casualty (P&C) domain you will be responsible for providing exceptional customer service and support. You will handle various tasks related to claims processing investigation and overall management. This role requires a keen eye for detail and the ability to work in a fast-paced environment. The work model is hybrid and the shift is rotational ensuring a dynamic and flexible work schedule.
Responsibilities
Handle customer inquiries and provide accurate information regarding Property and Casualty insurance policies.Process and manage claims efficiently ensuring all required documentation is complete and accurate.Investigate claims thoroughly to determine the validity and extent of coverage.Collaborate with other departments to resolve complex issues and provide comprehensive solutions.Maintain up-to-date knowledge of industry regulations and company policies to ensure compliance.Utilize various software and tools to manage and track claims and customer interactions.Provide timely and effective communication to customers regarding the status of their claims.Identify opportunities for process improvements and contribute to the development of best practices.Assist in training new team members and sharing knowledge to enhance team performance.Participate in team meetings and contribute to discussions on improving customer service and operational efficiency.Ensure all customer interactions are documented accurately in the system.Handle escalated customer issues with professionalism and empathy.Meet or exceed performance metrics and targets set by the company.
Qualifications
Possess strong customer service skills with the ability to handle inquiries and resolve issues effectively.Have experience or knowledge in the Property and Casualty insurance domain including claims processing and investigation.Demonstrate excellent communication skills both verbal and written.Show proficiency in using various software tools and systems for managing claims and customer interactions.Exhibit strong attention to detail and the ability to work in a fast-paced environment.Have the ability to work collaboratively with team members and other departments.Be adaptable to rotational shifts and a hybrid work model.Display a commitment to continuous learning and improvement.Possess problem-solving skills and the ability to think critically.Show empathy and professionalism in handling customer issues.Meet the minimum experience requirement of 0 to 3 years in a related field.Have a basic understanding of industry regulations and compliance requirements.Be proactive in identifying opportunities for process improvements.
Certifications Required
Certified Customer Service Professional (CCSP) or equivalent certification in customer service.
