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Process Executive - B&L

Cognizant

2 - 4 years

Coimbatore

Posted: 18/06/2025

Job Description



Job Summary

The Process Executive - B&L role is designed for individuals with 0 to 2 years of experience focusing on tasks related to consumer lending cards and payments. This position requires proficiency in MS Excel and offers a hybrid work model with day shifts. The role does not require travel allowing for a balanced work-life integration.


Responsibilities

  • Manage daily operations related to consumer lending cards and payments processes to ensure efficiency and accuracy in transactions.
  • Utilize MS Excel to analyze data generate reports and support decision-making processes within the team.
  • Collaborate with team members to streamline processes and improve workflow contributing to overall team productivity.
  • Ensure compliance with industry regulations and company policies to maintain integrity and trust in all operations.
  • Provide support in resolving customer inquiries and issues ensuring a high level of customer satisfaction.
  • Assist in the development and implementation of process improvements to enhance service delivery and operational efficiency.
  • Monitor and report on key performance indicators to track progress and identify areas for improvement.
  • Participate in team meetings and contribute ideas for enhancing service quality and operational effectiveness.
  • Support the onboarding and training of new team members sharing knowledge and best practices.
  • Maintain accurate records and documentation to support audit and compliance requirements.
  • Engage in continuous learning and development to stay updated with industry trends and best practices.
  • Work collaboratively in a hybrid environment balancing remote and in-office tasks effectively.
  • Contribute to the companys purpose by ensuring smooth and efficient operations that positively impact society. Qualifications
  • Demonstrate proficiency in MS Excel including data analysis formula creation and report generation.
  • Possess a basic understanding of consumer lending cards and payments processes which is nice to have.
  • Exhibit strong analytical and problem-solving skills to address operational challenges effectively.
  • Show excellent communication skills to interact with team members and customers professionally.
  • Display attention to detail and organizational skills to manage multiple tasks efficiently.
  • Have a willingness to learn and adapt to new technologies and processes.
  • Be able to work independently and as part of a team in a hybrid work model.

    • About Company

    Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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