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Process Executive - B&L

Cognizant

2 - 4 years

Bengaluru

Posted: 18/04/2025

Job Description



Job Summary

We are seeking a Process Executive for our B&L team with 0 to 2 years of experience. The ideal candidate should have strong technical skills in MS Excel and MS Office. Experience in Billing & Settlements and Account Management-Acquirer is a plus. This is a hybrid work model with day shifts and no travel required.


Responsibilities

  • Assist in the execution of daily operational tasks related to billing and settlements.
  • Ensure accurate and timely processing of transactions and account management activities.
  • Utilize MS Excel to analyze data generate reports and provide insights for process improvements.
  • Maintain and update records in MS Office applications to ensure data integrity and accessibility.
  • Collaborate with team members to resolve discrepancies and ensure compliance with company policies.
  • Support the development and implementation of process enhancements to improve efficiency and accuracy.
  • Provide exceptional customer service by addressing inquiries and resolving issues promptly.
  • Monitor and track key performance indicators to ensure targets are met and identify areas for improvement.
  • Assist in the preparation of documentation and reports for internal and external stakeholders.
  • Participate in team meetings and contribute to discussions on process optimization and best practices.
  • Stay updated with industry trends and regulatory changes to ensure compliance and inform process adjustments.
  • Contribute to a positive team environment by sharing knowledge and supporting colleagues.
  • Demonstrate a commitment to the companys values and mission by delivering high-quality work and continuous improvement.

    • Qualifications

  • Possess strong technical skills in MS Excel and MS Office applications.
  • Have experience in Billing & Settlements and Account Management-Acquirer is a plus.
  • Exhibit excellent analytical and problem-solving abilities.
  • Show strong attention to detail and accuracy in all tasks.
  • Demonstrate effective communication and interpersonal skills.
  • Be able to work independently and as part of a team.
  • Display a proactive approach to learning and professional development.
  • Have the ability to manage multiple tasks and prioritize effectively.
  • Show a commitment to delivering exceptional customer service.
  • Be adaptable to changing priorities and able to work in a fast-paced environment.
  • Exhibit a strong understanding of data integrity and confidentiality.
  • Demonstrate a willingness to contribute to team goals and objectives.
  • Maintain a positive attitude and a strong work ethic.

    • Certifications Required

    Certification in MS Office Suite or MS Excel is preferred.

    About Company

    Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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