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Process Executive - Voice

Cognizant

2 - 4 years

Mangalore

Posted: 29/11/2024

Job Description



Job Summary

We are seeking a dedicated Process Executive for our B&L team with 1 to 2 years of experience. The ideal candidate will have strong technical skills in MS Excel and a background in Consumer Lending Cards & Payments is a plus. This hybrid role requires excellent analytical skills and attention to detail to support our day-to-day operations.


Responsibilities

  • Execute daily operational tasks with precision and efficiency.
  • Utilize MS Excel to analyze and interpret data for reporting purposes.
  • Ensure data accuracy and integrity in all reports and documentation.
  • Collaborate with team members to streamline processes and improve efficiency.
  • Provide support in the preparation of monthly and quarterly performance reports.
  • Assist in the development and implementation of process improvements.
  • Monitor and track key performance indicators to ensure targets are met.
  • Respond to internal and external inquiries in a timely and professional manner.
  • Maintain up-to-date knowledge of industry trends and best practices.
  • Support the team in managing consumer lending cards and payments processes.
  • Contribute to the development of training materials and documentation.
  • Participate in team meetings and provide insights based on data analysis.
  • Ensure compliance with company policies and regulatory requirements.

    • Qualifications

  • Possess strong technical skills in MS Excel.
  • Have experience in Consumer Lending Cards & Payments is a plus.
  • Demonstrate excellent analytical and problem-solving skills.
  • Exhibit strong attention to detail and accuracy.
  • Show ability to work collaboratively in a team environment.
  • Display effective communication skills both written and verbal.
  • Have a proactive approach to identifying and addressing issues.
  • Show capability to manage multiple tasks and meet deadlines.
  • Demonstrate knowledge of industry trends and best practices.
  • Possess a minimum of 1 to 2 years of relevant experience.
  • Exhibit a strong commitment to continuous improvement.
  • Show ability to adapt to a hybrid work model.
  • Demonstrate a strong understanding of compliance and regulatory requirements.

    • About Company

    Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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