Job Summary
As a Process Executive in the B&L domain you will be responsible for managing and executing various business processes with a focus on efficiency and accuracy. This role requires proficiency in Outlook-Emails MS Excel and MS Office along with strong English communication skills. The position offers a hybrid work model with day shifts and does not require travel.
Responsibilities
Individuals in this role are responsible for first level processing of loans ordersrequests and claims across the loan servicing life cycle
The associate is expected to process items accurately and optimally in accordance with laid down procedures and maintain requisite standards of quality and productivity
Knowledge on Loan Servicing and components Escrow and NonEscrow loans
Familiar with key topics like new loan set up flood determination Mortgage Insurance tax Investor reporting document indexing imaging and retrieval
Processing loansordersrequests or claims as assigned by Team Lead
Achieve Individual SLA targets for metrics like Accuracy Productivity Volumes and TAT
Adherence to the procedures provided by the business also called SOP Standard Operating Procedure
Completion of all mandatory assessment certifications as applicable to the supported business
Achieve the required Learning Health Score