Process Executive - Voice

Cognizant

2 - 5 years

Hyderabad

Posted: 29/11/2024

Job Description



Job Summary

Excellent communication skills and interpersonal skills

Proficient in reading speaking of BengaliArabicUrdu Hindi and English

Should be proficient with computers and MS office

Should be able to type 30 words per minute with preferred language Should have fair


Responsibilities

Excellent communication skills and interpersonal skills

Proficient in reading speaking of BengaliArabicUrdu Hindi and English

Should be proficient with computers and MS office

Should be able to type 30 words per minute with preferred language Should have fair

knowledge above navigation on Google Maps Geography Should be able to identify

the area of Opportunity and bring it to the notice of supervisor

Should be able to work in different shifts and locals depending on the business

requirement

Should be able to apply the theoretical knowledge into practice

Job Description

Working on the moderation of the listings and making sure 98 accuracy is

maintained

Making sure the listing are completed within the defined SLATAT time Should be

able to work independently and understand hisher performance metrics Track

hisher own performance need improvise based on the business requirement Should

be able to take manage hisher own performance

Need to be very judgmental in order to make sure that the correct information updated

on the map front

Should be focused to achieve 100 user satisfaction and zero client or customer

escalation

About Company

Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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