Job Summary
Individuals in this role are responsible for first level processing of loans orders requests and claims across the loan servicing life cycle. Associate is expected to process items accurately and optimally in accordance with laid down procedures and maintain requisite standards of quality and productivity. Knowledge on Loan Servicing and components Escrow and Non-Escrow loans. Familiar with key topics like new loan set up flood determination Mortgage Insurance & tax Investor reporting docu
Responsibilities
Processing loans/orders/requests or claims as assigned by Team Lead. Achieve Individual SLA targets for metrics like Accuracy Productivity Volumes and TAT. Adherence to the procedures provided by the business also called SOP (Standard Operating Procedure). Completion of all mandatory assessment/ certifications as applicable to the supported business. Achieve the required Learning Health Score
Business / Customer- Liaise with internal & external clients. Seek for approvals from internal stake holders wherever required.
Project/Process First level processing of assigned transactions on any of the following types
Quality review appraisal review BPO review title review
Verification
Information setup Loan setup escrow setup Mod setup claim setup
Updating of information