Process Executive - US (Night Shift)

Management Level

About Equiniti:

Equiniti is a leading Shareholder Management Fin-tech Company, serving as the number one share registrar in the UK and number two in the USA. It specializes in providing top-notch infrastructure, technology, and solutions for shareholder administration, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success.

EQ India is a Global competency centre of EQ Group. Our Indian team is an integral part of our success, with 1300 employees operating out of Bangalore and Chennai, forming 25% of our global workforce, and 40% of our employees being women. We are recognised as Top Employer in India by Top Employer Institute.

We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services.

There has never been a better time to join EQ.

Division/Business Function: (Please select the division for which you are going to hire)

IT - Our Technology teams in India deliver best-in-class Applications and Infrastructure services to the Group and are involved in key Digital Transformation initiatives that are being undertaken by the Group, including re-platforming, transformation to the Cloud and Application modernization projects. we’ve over 100 IT products supporting various clients across UK, Europe & US.

or

FSS – The Finance Shared Services is the backbone of our Finance Organisation, providing high quality data for Decision support, creating scalable processes to add value to customers by attracting and investing in the right talent. We cater AP, AR, R2R, P2P, Global procurement, Payroll, Regulatory reporting, statutory reporting, internal audit, … to our EQ group.

or

Ops - Our operations team in India serves as an extension of the global operations business located in the UK and US. The team in India provides comprehensive support across various critical operational areas, including Share registration services, retirement solutions, Investment Services, Employee Services, KYC Operations, contact centre operations, and Reconciliation services. Within these functions, we handle both voice and non-voice tasks. Our units efficiently process a large volume of complex transactions, ensuring adherence to client SLAs regarding quality and timelines. Additionally, we possess expertise in managing regulated activities, which are overseen by highly competent resources dedicated to this specific role.

Job Summary:

Give a brief summary, in paragraph format, of how the role fits into the department and Equiniti. Describe the purpose of the job.

 Sample Template: Join our team at EQ India and take on a crucial role in our IT department. We offer the opportunity to work on high-quality projects, adhering to strict coding international standards and using the latest technologies. As an expert in ______ (Eg. OOPS) and _____ (E.g .NET Framework), you will have the chance to grow and develop your skills, working with a team of talented professionals. You will also have the opportunity to learn about financial solutions and procedures and Shareholding solutions. Come and be a part of our wonderful team at EQ India!

Job Purpose

To carry out a range of assigned clerical / support duties in accordance with predetermined procedures and service standards under appropriate guidance and direction.

Core Responsibilities

• Carry out a range of assigned clerical / support duties ensuring prompt and accurate completion of all relevant account / data administration requirements within agreed service standards.
• Respond to a range of general standard processing enquiries referring to senior colleagues where appropriate.
• Contribute to the completion of the team’s workload.
• Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
• Undertake duties at a similar level as required.

• Ensure compliance with Equiniti’s procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.
• Should possess strong analytical skills.
• Knowledge on accounting concepts and principles.
• Prior experience in Bank/SL & GL reconciliation process will be an added advantage.
• Ability to manage high volume.
• Strong knowledge on MS office applications.
• Should have high attention to details.

• Always to undertake the duties of this role in accordance with the requirements of the company’s Regulators, including FCA’s Principles for Business.
• Complete work within the security arrangements of Equiniti.  Any deliberate contravention of these procedures may lead to disciplinary procedure.
• Ensure that all work is undertaken within the quality system.
• Ensure that work and ethetics comply with all security arrangements both physical and information.

Suggested Performance Measures

• Timely completion of own work / contribution to team workload
• Meeting targets for accuracy, quality, volume and agreed service levels
• Satisfactory resolution of queries
• Adherence to procedures and regulations
• Contribution to continuous improvement

• Ongoing development of own knowledge and skills
• Demonstrate willingness to contribute to team beyond own immediate tasks
• Quality of support given to colleagues
• Development of technical knowledge and skill

• Contribution to target achievement and team goals

• Successful delivery of task

Key Competencies

• Deliver quality to our customers.
• Drive to improve results and standards
• Working together
• Taking ownership and responsibility
• Leadership
• Technical proficiency

Skills

Oral Communication:

• Uses clear and concise speech to out message across effectively

Written Communication:

• Selects appropriate information to complete standard letter.
• Produces accurate and legible written work at all times.

Self / Work Organisation:

• Uses straightforward personal planning to organise own work effectively.
• Knows where to find things and adheres to deadlines

Keyboard / Software Organisation:

• Uses a keyboard on one or more systems, understanding functions for producing a range of outputs.

Organisational Awareness:

• Has an understanding of the main activities of own business unit/area.

Procedural / Product / Specialist Knowledge:

• A good understanding of specified products, routine tasks and procedures within own team, including some non-routine activities.
• Where appropriate is aware of regulatory practices and constraints which impact on own work.

Benefits:

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

• 31 days + 9 bank holidays (UK)
• Business related certification expense reimbursement
• Comprehensive Medical Assurance coverage for dependents & Parents
• Two-way cab transport for staff working in UK & US shift
• Accidental & Life cover 3 times of concerned CTC

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.