Job Summary
We are seeking a dedicated Process Executive for our B&L team with 0 to 2 years of experience. The ideal candidate will have strong technical skills in MS Excel and a background in customer service manual verifications within the mortgage domain. This role requires working from the office during night shifts. The candidate will play a crucial role in ensuring smooth operations and client satisfaction.
Responsibilities
Process associate is expected to meet or exceed the set / agreed target in a given timeframe both during the training period and in the period following training.
The productivity targets will be revised based on the tenure and any such changes will be made known to the associate.
Quality
Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified.
The quality targets will be revised based on the tenure and any such changes will be made known to the associate.
Feedback
Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self-improvement and process development.
Qualification
Graduate/Diploma (3 year) in any discipline. Bachelors degree in accounting or finance or related field would be preferable
Skill Sets
Experience of working in customer service/webchat Customer verification for mortgage domain is desirable
Experience in web chat function in BFSI domain
Strong oral and written communication skill with mortgage domain experience
Good analytical and reasoning skills - Ability to understand complex situations completely by asking relevant fact-finding questions to determine the exact process steps required to respond and provider resolution to customer queries to synthesize the available information in the right context to arrive at the accurate and complete resolution
Certifications Required
Microsoft Office Specialist (MOS) Excel Certification