Job Summary
We are seeking a Process Executive for our CHD team with 0 to 1 year of experience. The ideal candidate will have a strong background in customer service merchandising and supply chain management. This hybrid role involves rotational shifts and does not require travel. The candidate will play a crucial role in ensuring smooth operations and enhancing customer satisfaction.
Responsibilities
Handle customer inquiries and provide timely and accurate responses to ensure high levels of customer satisfaction.Collaborate with the merchandising team to ensure product availability and accurate inventory management.Assist in the development and implementation of supply chain strategies to optimize efficiency and reduce costs.Monitor and track order fulfillment processes to ensure timely delivery of products to customers.Coordinate with various departments to resolve any issues related to order processing and delivery.Maintain accurate records of customer interactions and transactions for future reference.Provide support in the preparation of reports and analysis related to customer service and supply chain performance.Participate in team meetings and contribute to the continuous improvement of processes and procedures.Utilize technical skills to troubleshoot and resolve any issues related to customer service platforms and tools.Ensure compliance with company policies and procedures in all customer service and supply chain activities.Support the training and onboarding of new team members to ensure they are well-equipped to perform their roles.Engage in ongoing learning and development to stay updated with industry trends and best practices.Foster a positive and collaborative work environment to achieve team goals and objectives.
Qualifications
Possess strong customer service skills with the ability to handle inquiries and resolve issues effectively.Have experience in merchandising and supply chain management with a focus on optimizing processes.Demonstrate excellent communication and interpersonal skills to interact with customers and team members.Show proficiency in using customer service platforms and tools to manage interactions and transactions.Exhibit strong organizational skills to maintain accurate records and manage multiple tasks efficiently.Display a proactive approach to problem-solving and continuous improvement.Be adaptable to rotational shifts and a hybrid work model.Have a basic understanding of supply chain strategies and their impact on business operations.Show willingness to learn and stay updated with industry trends and best practices.Demonstrate the ability to work collaboratively in a team environment.Possess a high level of attention to detail to ensure accuracy in all tasks.Exhibit a positive attitude and a commitment to achieving team goals.Be open to feedback and actively seek opportunities for personal and professional growth.