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Process Executive - Data

Cognizant

1 - 3 years

Hyderabad

Posted: 29/11/2024

Job Description



Job Summary

We are seeking a Process Executive for our CHD team with 0 to 1 year of experience. The ideal candidate will have strong customer service skills and a good understanding of order management in retail and supply chain management. This hybrid role involves rotational shifts and requires proficiency in English. The candidate will play a crucial role in ensuring customer satisfaction and efficient order processing.


Responsibilities

  • Handle customer inquiries and provide timely and accurate responses.
  • Process customer orders and ensure all details are correctly entered into the system.
  • Coordinate with various departments to resolve order-related issues.
  • Maintain accurate records of customer interactions and transactions.
  • Monitor order status and update customers on any changes or delays.
  • Identify and escalate priority issues to the appropriate channels.
  • Provide feedback on the efficiency of the customer service process.
  • Assist in the development and implementation of customer service policies.
  • Ensure compliance with company policies and procedures.
  • Participate in training sessions to improve product knowledge and customer service skills.
  • Collaborate with team members to achieve departmental goals.
  • Utilize CRM software to manage customer information and track interactions.
  • Contribute to continuous improvement initiatives to enhance customer satisfaction.

    • Qualifications

  • Possess strong customer service skills with a focus on delivering excellent service.
  • Have a basic understanding of order management in retail and supply chain management.
  • Demonstrate proficiency in English both written and spoken.
  • Show ability to work effectively in a hybrid work model with rotational shifts.
  • Exhibit strong communication and interpersonal skills.
  • Display attention to detail and accuracy in handling customer orders.
  • Be capable of multitasking and managing time efficiently.
  • Show willingness to learn and adapt to new processes and technologies.
  • Demonstrate problem-solving skills and the ability to handle challenging situations.
  • Have experience with CRM software or similar tools.
  • Be a team player with a collaborative mindset.
  • Show commitment to continuous improvement and customer satisfaction.
  • Possess a positive attitude and a proactive approach to work.

    • About Company

    Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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