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Process Executive - Data

Cognizant

1 - 3 years

Chennai

Posted: 1/21/2025

Job Description



Job summary

We are seeking a dedicated BPO Process Trainer for our Operations team with a focus on Finance - Procure to Pay. The ideal candidate will have 0 to 1 year of experience and will work from our office in a rotational shift model. This role requires excellent communication skills in English and a passion for training and development within the BPO sector.


Responsibilities

  • Conduct training sessions for new hires and existing employees on Finance
  • Procure to Pay processes.
  • Develop and update training materials to ensure they reflect current practices and policies.
  • Monitor and evaluate the effectiveness of training programs through assessments and feedback.
  • Provide one-on-one coaching and support to employees to enhance their understanding and performance.
  • Collaborate with the operations team to identify training needs and gaps.
  • Maintain accurate records of training activities and employee progress.
  • Ensure compliance with company policies and industry regulations during training sessions.
  • Utilize various training methods including classroom instruction e-learning and hands-on activities.
  • Stay updated with the latest trends and best practices in BPO training and Finance
  • Procure to Pay processes.
  • Foster a positive and engaging learning environment for all trainees.
  • Assist in the development of career progression plans for employees within the BPO operations.
  • Coordinate with other trainers and departments to ensure consistency in training delivery.
  • Provide regular reports to management on training outcomes and areas for improvement.

    • Qualifications

  • Possess excellent communication skills in English both written and spoken.
  • Have a strong understanding of Finance
  • Procure to Pay processes.
  • Demonstrate the ability to develop and deliver effective training programs.
  • Show proficiency in using training tools and technologies.
  • Exhibit strong organizational and record-keeping skills.
  • Display a passion for teaching and helping others succeed.
  • Be adaptable to rotational shifts and flexible working hours.
  • Have a keen eye for detail and a commitment to accuracy.
  • Show the ability to work collaboratively with a diverse team.
  • Demonstrate problem-solving skills and the ability to think on your feet.
  • Be proactive in identifying training needs and suggesting improvements.
  • Maintain a positive attitude and a professional demeanor at all times.
  • Possess a basic understanding of BPO operations and industry standards.

    • Certifications Required

    Certified Trainer in Finance - Procure to Pay BPO Training Certification

    About Company

    Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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