Process Excellence Manager (Manager II)

Manager II Process Excellence

Company: Zepto

Location: India

Employment Type: Full-Time

Experience Level: Mid-Senior Level

About Zepto

Zepto is redefining quick commerce in India by building one of the fastest, most efficient supply chain networks in the country. As we scale rapidly, operational excellence is central to sustaining speed, accuracy, and customer satisfaction.

We are seeking a structured and results-driven Manager II Process Excellence to strengthen warehouse operations through standardization, analytics, and continuous improvement.

Role Overview

This role is responsible for driving end-to-end process excellence across warehouse operations from inbound receiving to outbound dispatch.

You will lead operational optimization initiatives, establish KPI governance frameworks, and embed a culture of data-driven performance across warehouse teams.

This is a high-impact position requiring hands-on operational exposure and strong analytical leadership.

Key Responsibilities

Process Standardization & Governance

• Own warehouse process excellence across inbound, storage, picking, packing, and dispatch
• Design and institutionalize SOPs to ensure consistency and scalability
• Drive adherence to standardized operating frameworks

Performance Management

• Establish and monitor key operational KPIs, including:
• Productivity
• Order Accuracy
• Turnaround Time (TAT)
• Shrinkage and Damages
• Quality Metrics
• Lead structured performance reviews and governance cadences

Continuous Improvement

• Lead Lean, Six Sigma, and Kaizen initiatives
• Conduct root cause analyses and implement corrective actions
• Identify opportunities to improve throughput and reduce cost

Technology & Systems Optimization

• Partner with Technology and WMS teams to enhance system utilization
• Enable automation and digitization initiatives
• Improve operational visibility through dashboards and analytics

Quality, Safety & Compliance

• Implement audit and compliance mechanisms
• Ensure adherence to safety and operational best practices

Capability Building

• Lead structured training programs and workshops
• Drive change management initiatives to embed continuous improvement

Qualifications

• Bachelors degree in Supply Chain, Industrial Engineering, Business Administration, or related field
• MBA preferred

Experience

• 37+ years in warehouse, fulfillment center, or distribution operations
• Demonstrated success in leading process improvement initiatives
• Hands-on exposure to Lean / Six Sigma / Kaizen methodologies
• Experience with Warehouse Management Systems (WMS)
• Proven ability to deliver measurable operational improvements

Skills & Competencies

• Strong analytical and problem-solving skills
• Advanced Excel and dashboarding proficiency (Minitab or equivalent preferred)
• Stakeholder management and cross-functional collaboration
• Structured, process-first mindset
• Ability to operate effectively in fast-paced, high-growth environments

What Success Looks Like in This Role

• Improved warehouse productivity and reduced cost per order
• Higher order accuracy and lower shrinkage rates
• Standardized SOP adoption across nodes
• Visible cultural shift toward data-driven decision-making

Why Join Zepto

• Opportunity to build operational excellence at scale
• High ownership and leadership visibility
• Exposure to one of Indias fastest-scaling supply chain networks
• Impact-driven, high-performance environment

Application Process

Interested candidates are encouraged to apply through LinkedIn Easy Apply.

Please ensure your resume clearly highlights:

• Quantified process improvement achievements
• Experience with Lean/Six Sigma methodologies
• Exposure to warehouse KPIs and WMS systems