Process Excellence Manager

About the role

This role is part of the central Process Excellence team at the corporate office. The mandate

is to diagnose, design, and drive measurable improvements in critical cross-functional

business processes.

This is not a PMO or reporting role. You will operate as an individual contributor who owns

problems end-to-endfrom root cause diagnosis to implementation and post-go-live

trackingworking closely with business, operations, and leadership teams.

Reporting Line

Reports to: Head Process Excellence

Stakeholder Exposure: Regular interaction with CXOs, Business Heads, and functional

leadership

Key Responsibilities

• Diagnose complex, ambiguous business problems using first-principles thinking,
• data analysis, and field observation.
• Design improved processes with clear ownership, controls, exception handling, and
• success metrics.
• Drive implementation by influencing stakeholders across functions without formal
• authority.
• Use data to prioritize initiatives, make trade-offs, and track outcomes post
• implementation.
• Conduct field visits (plants, warehouses, distributors, sales locations, etc.) to validate
• ground reality and adoption.
• Communicate crisply with senior stakeholders (CXOs, HODs) on progress, risks, and
• decisions
• Ensure closure through sustained adoption, monitoring, and handover to business
• teams.

What We Are Looking For

• Demonstrated experience in solving real business problems end-to-end, not just
• managing projects.
• Strong ability to structure ambiguous problems into hypotheses, root causes, and
• actionable solutions.
• Hands-on experience designing or improving business processes (operations,
• supply chain, sales, finance, or similar).
• Comfort working with imperfect, messy data to derive insights and make decisions.
• Proven ability to influence cross-functional stakeholders and manage resistance.
• Willingness to get into the field and validate assumptions.

Skills & Capabilities

• First-principles problem solving and structured thinking
• Strong execution orientation with bias for closure
• Data literacy (Excel-level analysis is expected; tools are secondary)
• Clear, concise written and verbal communication
• Ability to manage multiple workstreams without losing depth

What Success Looks Like (1218 Months)

• Independently lead 23 high-impact, cross-functional process improvements with measurable outcomes (cost reduction, cycle time improvement, leakage control, compliance, service levels).
• Design repeatable and scalable processes and systems that continue to operate without ongoing dependency.
• Be recognized by stakeholders as someone who closes problems, not just analyses or documents them.

Eligibility

- 3+ years in roles involving process improvement, business transformation, operational

problem solving, or cross-functional projects

- MBA from Tier 1/Tier 2 schools will be preferred

- Business advisory consulting experience in Big 4/BDO/GT/ other niche consulting will be

preferred