Process Excellence and Intelligence Director

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Description

Director, Process Excellence and Intelligence

Global Business Excellence and Transformation Team

Reporting to Executive Director, Process Excellence

As a member of the Business Excellence and Transformation team, the ideal candidate will possess an analytical and process-driven mindset to help design and implement innovative processes and solutions that drive efficiencies and effectiveness across the JLL business lines.

What this job involves:

Business Analysis

The role involves transforming organizational data into actionable intelligence that drives business transformation and process improvement. The successful candidate will:

• Establish and implement comprehensive performance metrics and interactive dashboards that provide real-time visibility into critical business operations and outcomes.
• Lead systematic data collection efforts, synthesizing information from diverse sources to inform the development of innovative process improvements and technology solutions.
• Apply advanced analytical techniques to interpret organizational and process data, uncovering meaningful patterns and insights that identify high-value transformation opportunities.
• Design and implement standardized methodologies for data collection, aggregation, and reporting within the Business Excellence and Transformation team, ensuring consistency and reliability across all analyses.
• Participate in developing and refining standards for the Process Excellence Centers of Excellence, helping establish best practices that can be implemented organization wide.
• Conduct rigorous benefit calculations and ROI analyses to build compelling business cases for change initiatives, quantifying potential impacts to secure stakeholder buy-in and resource allocation

Process Design

Working directly with the Head of Global Process Excellence and team to drive organizational transformation through expert process analysis and redesign. The role encompasses:

• Leading comprehensive process discovery workshops from inception to completion—gathering critical business data, synthesizing complex information, preparing engaging meeting materials, facilitating productive discussions, and documenting actionable outcomes.
• Orchestrating targeted process improvement workshops that identify inefficiencies and opportunities, while documenting current and future state processes with precision and developing executive-level summary materials that communicate complex concepts with clarity.
• Creating comprehensive process design requirements, detailed process flow maps, and technical design documentation using JLL's standard documentation tools, ensuring seamless integration between business needs and supporting technology solutions.
• Transforming conceptual future state process designs into strategic, practical implementation roadmaps with clear delivery milestones and comprehensive change management plans to ensure successful adoption across the organization.

Project Management

Large Complex Transformations:

• Supports the Portfolio Lead and Program Manager to develop project plans for delivering future state process designs and breakthrough improvements.
• Coordinates with other transformation leads (i.e., Automation, Technology, Organization Design) to build project plans that deliver large scale transformations.

Discrete Process Optimization Projects:

• Develops and manages project plans associated with discovery, design and delivery of future state process designs and improvements.
• Facilitates stand-ups for process improvement projects.
• Authors meeting minutes, action items, and project status reports

Knowledge, Skills, Abilities:

• Verbal and written communication
• MS PPT, Excel, Power BI or other analytical tools, project management applications
• Comprehensive Data collection and analysis
• Organization and project management
• Workshop design and facilitation
• Creative problem solving

Potential requirements include but are not limited to the following:

• Bachelor’s degree or equivalent work experience. 
• LEAN Expert / Six Sigma Black Belt or Master Blackbelt
• Excellent communication and presentation skills (verbal and written)  
• Strong analytical skills with the ability to identify potential issues pro-actively and formulate solutions and contingency plans.  
• Facilitation skills to help lead process and design sessions - with guidance from Sr Process Excellence practitioners.
• Agile Scrum Master certification a plus
• Knowledge of Corporate functions (Finance, HR, Marketing) & Real-Estate functions (Research, Lease Administration) would be an added advantage.
• Build effective working relationships with internal partners and colleagues.

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.