Process Documentation Writer - PPE

Management Level

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.  

EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide.

Capitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Team: EQ India Operations Innovation                 Reports to: Team Leader

Role

The Information Developer collaborates with EUC teams, business subject matter experts, project managers and other project stakeholders to build relationships across the Group to fulfil the documentation needs.  The ideal candidate is responsible for developing user guides, standard operating procedures, and governance documents in support of successful system or module implementations on a defined project.

Business Function

EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore.

Core Duties and Responsibilities

• Plan, develop, organize, write and edit operational user guides and procedures.

• Create operational user guides and procedures from multiple resources, include but not limited to, documentation provided by the business, process mapping, SME interviews, current systems, new business operating models and other types of material.

• Develop operational user guides and procedures using required company branding standards.

• Organize material and complete materials according to company standards relating to order, clarity, conciseness, style and terminology.

• Partner with Subject Matter Experts to ensure that operational user guides and procedures accurately reflect new processes resulting from the system or module implementations.

• Work closely with the delivery teams using an Agile delivery methodology.

• Design prototypes and iterate to full product features for any new EUC project undertaken by the innovation team.

• Identify and deliver product and process improvements.

• Own and develop relationships with a wide range of EQ stakeholders.

Competencies and Experience

• Proven experience working in a technical writing position.

• Minimum 2-4 years’ experience in technical writing / business analyst role.

• Proficiency in MS Office (Outlook, Word, PowerPoint).

• Experience in working with Canva, PowerBI and other industry leading BI tools.

• Expert knowledge in Microsoft Visio application.

• Basic understanding of technologies, such as VBA, Python, JavaScript, HTML5, and CSS3.

• Excellent written and verbal communication skills.

• Strong attention to detail.

• Ability to translate high-level requirements into specific and meaningful development specifications.

• Able to prioritize, and manage time efficiently.

• Excellent leadership and team building.

• Able to analyse problems and strategize for better solutions.

• Must be able to effectively read, write and speak English.

Benefits:

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

• 31 days + 9 bank holidays (UK)

• Comprehensive Medical Assurance cover

• Two-way cab transport for staff working in UK & US shift

• Maternity leave of 6 months full pay, 10days paid paternity leave

• Accidental & Life cover 3 times of concerned CTC

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.