Process Developer -Trainer - Quality Control/Quality Consultant – Trust & Safety
Genpact
5 - 10 years
Hyderabad
Posted: 4/15/2025
Job Description
Responsibilities
:Training Needs Analysis:
o Collaborate with Quality Leadership and operational teams to identify training needs related to quality control processes, standards, tools, and methodologies.
o Conduct needs assessments to understand skill gaps and learning requirements within the quality teams.
Curriculum Development and Design:
o Design, develop, and maintain engaging and effective training materials, including presentations, manuals, e-learning modules, and practical exercises.
o Ensure training content is accurate, up-to-date, and aligned with global quality standards and processes.
o Adapt training materials to different learning styles and levels of experience.
Training Delivery:
o Facilitate and deliver instructor-led training sessions (both in-person and virtual) on various quality control topics.
o Employ a variety of training methodologies to maximize learning and retention.
o Create a positive and interactive learning environment.
o Manage classroom logistics and ensure a smooth training delivery process.
Assessment and Evaluation:
o Develop and administer assessments to evaluate the effectiveness of training programs and participant learning.
o Analyze assessment results and identify areas for improvement in training content and delivery.
o Track training completion and maintain training records.
Quality Standards and Best Practices Advocacy:
o Promote a strong understanding and adherence to quality control principles, methodologies, and best practices within the team.
o Act as a subject matter expert on quality-related topics and provide guidance to the quality teams.
Collaboration and Stakeholder Management:
o Collaborate with Quality Leadership, operational managers, and subject matter experts to ensure training alignment with business needs.
o Communicate effectively with stakeholders regarding training schedules, content, and outcomes.
o Participate in team meetings and contribute to a collaborative training environment.
Continuous Improvement of Training Programs:
o Regularly review and update training materials based on feedback, changes in processes, and evolving quality standards.
o Explore new training technologies and methodologies to enhance the learning experience.
o Measure the impact of training programs on quality performance and identify opportunities for optimization.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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