Process Developer - Sales Administration – Pre Invoice
Genpact
2 - 5 years
Hyderabad
Posted: 21/05/2025
Job Description
Responsibilities
Handling customer/sales requests
Providing information to customers via e-mails/phone
Ensure resolution to customer requests for any queries on Contracts/order status and billing/invoicing corrections.
Updating ERP regarding customer details, order details, supplies, pricing etc.
Follow-up on pending items with Logistics / Supply chain team for order delivery status
Gathering information from logistics partners and informing customers regarding availability and deliveries
Coordinating with shipping facilities to get the product shipped to customer.
Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery)
Coordinating with demand control team to obtain availability dates of short / unavailable items on customers order
Coordinating with customers to obtain substitutes (replacement items) of unavailable items, and share availability dates
Order track and trace when shipped out of the shipping facility, and share real time updates with the customer
Offering resolutions for internal updating requests: credit/ debit notes, reimbursements, etc.
Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries
Coordinate (phone / emails) with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed
Checking and solving potential issues between client purchase orders (PO) and system information;
Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
Preparing the relevant documents for the orders (export, transport, customs)
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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