Process Developer - Quality Analyst - Quality Control - Trust & Safety
Genpact
0 - 3 years
Hyderabad
Posted: 28/06/2025
Job Description
Responsibilities
:Quality Monitoring and Evaluation:
o Conduct regular quality audits and assessments of operational processes, outputs, and deliverables based on defined guidelines, policies, and standards.
o Evaluate the accuracy, completeness, consistency, and compliance of work performed by teams.
o Utilize specific quality control tools and methodologies (e.g., platform-specific dashboards, internal quality frameworks, scorecards) to assess performance.
o Monitor key quality metrics and identify trends and potential risks specific to workflows.
Policy and Guideline Expertise:
o Develop and maintain a deep understanding of evolving policies, guidelines, and quality expectations relevant to the supported workflows.
o Act as a subject matter expert on quality standards and provide guidance to teams.
o Ensure all quality control activities align with the latest requirements.
Data Analysis and Reporting :
o Collect, analyse, and interpret quality data specific to tasks to identify root causes of errors and deviations.
o Prepare comprehensive quality reports tailored to specific requirements, highlighting findings, trends, and recommendations for improvement.
o Present quality data and insights to internal stakeholders and potentially key representatives.
Process Improvement and Standardization:
o Participate in process improvement initiatives specifically aimed at enhancing efficiency, accuracy, and quality within workflows.
o Contribute to the development and maintenance of quality control guidelines, procedures, and documentation.
o Identify opportunities for standardization and best practice implementation across teams.
Feedback and Coaching
o Provide constructive feedback to team members and supervisors based on quality audit findings, ensuring alignment with the client expectations.
o Participate in coaching and training sessions focused on improving individual and team performance related to quality standards.
o Collaborate with training teams to develop and refine training materials based on quality insights.
Compliance and Governance
o Ensure strict adherence to quality standards, contractual agreements, and any relevant regulatory guidelines.
o Participate in internal and potentially joint quality audits with representatives.
o Support the implementation and maintenance of quality management systems relevant to the partnership.
Collaboration and Communication
o Work closely with internal teams and potentially counterparts to address quality issues and implement solutions for processes.
o Communicate effectively with stakeholders regarding quality performance, challenges, and improvement initiatives.
o Participate in team meetings and contribute to a collaborative and quality-focused environment in alignment with clients expectations.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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