Process Developer - Procurement

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Inviting applications for the role of Process Developer, Procurement

Are you the one we are looking for!

You will be responsible to research and resolve inquiries relating to Accounts Payable, Procurement Operations, Supplier queries and Product Ordering.

Follow up on customer interactions in a timely manner. Connect with partners to address issues and concerns. Finally, take action on feedback provided

Responsibilities

• Process purchase requisition and supplier-set up
• Handle email inquiries from internal customers, as well as external vendors. Delivering professional, effective, high quality service and assistance before, during, and after the customer's requirements are met
• Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Act as liaison pertaining to Accounts Payable team etc
• Develop communication between customers to have a smooth transaction
• Ability to perform and resolve query of a customer to build a better relationship
• Supervise generic email box for incoming queries and acknowledge them as per SLA
• Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes
• requesters/co-functional teams to provide quicker resolutions
• Follow up with Suppliers/Vendors wherever required
• Provide periodic updates to users/impacted parties on the status of the ticket/issue raised
• Transfer/Raise inquiries to appropriate teams for resolution
• See opportunities to improve/streamline process

Qualifications

Minimum qualifications

• Graduation in Commerce (B.Com)
• Good Communication Skills - Written and Spoken
• End to End understanding of Procure to Pay activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP, L2 Team etc.)

Preferred qualifications

• Shown experience in Procurement like Supplier Set-up or Procurement Operations or Accounts Payable
• Proficient with MS Excel
• Understanding of Procurement/Supplier Set-up Concepts
• Familiarity with Workday and Coupa will be an added advantage

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.