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Process Developer, OTC Collection

Genpact

2 - 5 years

Chennai

Posted: 08/07/2025

Job Description

Responsibilities

  • Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.

  • Respond to email /phone queries on disputed invoice

  • Research and analyze the disputes/deductions in ERP

  • Creation of claims and credit notes

  • Linking unassigned deductions and credit notes with valid claims

  • Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution

  • Find opportunities and recommend solutions for process and automation improvements

  • Daily reporting of individual portfolios to supervise and supervise the past dues

  • Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact

  • Work as a standout colleague to process any ADHOC request in a timely manner.

  • Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.

  • \u003C/span>\u003C/p> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW260536985 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW260536985 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"1\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW260536985 BCX0\" paraeid=\"{0be5474f-8449-401f-9ed0-f4e98d73478d}{52}\" paraid=\"996391131\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW260536985 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 20.5042px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Collection on past due invoices & invalid deductions on \u003C/span>\u003Cspan class=\"NormalTextRun SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">allocated\u003C/span>\u003Cspan class=\"NormalTextRun SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"> portfolios via \u003C/span>\u003Cspan class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;\">Email\u003C/span>\u003Cspan class=\"NormalTextRun SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">, phone calls etc.\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW260536985 BCX0\" data-ccp-props='{\"335559739\":120}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 20.5042px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW260536985 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW260536985 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"1\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW260536985 BCX0\" paraeid=\"{0be5474f-8449-401f-9ed0-f4e98d73478d}{58}\" paraid=\"1448881951\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW260536985 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 20.5042px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Respond to email /phone queries on disputed invoice\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW260536985 BCX0\" data-ccp-props='{\"335559739\":120}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 20.5042px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW260536985 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW260536985 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"1\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW260536985 BCX0\" paraeid=\"{0be5474f-8449-401f-9ed0-f4e98d73478d}{64}\" paraid=\"477857577\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW260536985 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 20.5042px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Research and analyze the disputes/deductions in ERP\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW260536985 BCX0\" data-ccp-props='{\"335559739\":120}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 20.5042px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW260536985 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW260536985 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"4\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"1\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW260536985 BCX0\" paraeid=\"{0be5474f-8449-401f-9ed0-f4e98d73478d}{70}\" paraid=\"1890823081\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW260536985 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 20.5042px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Creation of c\u003C/span>\u003Cspan class=\"NormalTextRun SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">laims and credit notes\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW260536985 BCX0\" data-ccp-props='{\"335559739\":120}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 20.5042px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW260536985 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW260536985 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"5\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"1\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW260536985 BCX0\" paraeid=\"{0be5474f-8449-401f-9ed0-f4e98d73478d}{78}\" paraid=\"2071685507\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW260536985 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 20.5042px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Linking unassigned deductions and credit notes with valid claims\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW260536985 BCX0\" data-ccp-props='{\"335559739\":120}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 20.5042px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW260536985 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW260536985 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"6\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"1\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW260536985 BCX0\" paraeid=\"{0be5474f-8449-401f-9ed0-f4e98d73478d}{84}\" paraid=\"1796151526\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW260536985 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 20.5042px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW260536985 BCX0\" data-ccp-props='{\"335559739\":120}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 20.5042px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW260536985 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW260536985 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"7\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"1\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW260536985 BCX0\" paraeid=\"{0be5474f-8449-401f-9ed0-f4e98d73478d}{90}\" paraid=\"2086391213\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW260536985 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 20.5042px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Find opportunities and recommend solutions for process and automa\u003C/span>\u003Cspan class=\"NormalTextRun SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">tion improvements\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW260536985 BCX0\" data-ccp-props='{\"335559739\":120}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 20.5042px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW260536985 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW260536985 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"8\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"1\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW260536985 BCX0\" paraeid=\"{0be5474f-8449-401f-9ed0-f4e98d73478d}{98}\" paraid=\"1181536225\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW260536985 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 20.5042px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Daily reporting of individual portfolios to supervise and supervise the past dues\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW260536985 BCX0\" data-ccp-props='{\"335559739\":120}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 20.5042px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW260536985 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW260536985 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"9\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"1\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW260536985 BCX0\" paraeid=\"{0be5474f-8449-401f-9ed0-f4e98d73478d}{104}\" paraid=\"148705536\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW260536985 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 20.5042px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Implement collections strategy to reduce the past due Research and resolve issues in a manner to \u003C/span>\u003Cspan class=\"NormalTextRun SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">expedite\u003C/span>\u003Cspan class=\"NormalTextRun SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"> all cases \u003C/span>\u003Cspan class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;\">in order to\u003C/span>\u003Cspan class=\"NormalTextRun SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"> avoid any adverse customer i\u003C/span>\u003Cspan class=\"NormalTextRun SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">mpact\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW260536985 BCX0\" data-ccp-props='{\"335559739\":120}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 20.5042px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW260536985 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW260536985 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"10\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"1\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW260536985 BCX0\" paraeid=\"{0be5474f-8449-401f-9ed0-f4e98d73478d}{112}\" paraid=\"512581922\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW260536985 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 20.5042px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Work as a standout colleague to process any ADHOC request in a timely manner.\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW260536985 BCX0\" data-ccp-props='{\"335559739\":120}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 20.5042px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW260536985 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW260536985 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"11\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"1\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW260536985 BCX0\" paraeid=\"{0be5474f-8449-401f-9ed0-f4e98d73478d}{118}\" paraid=\"1287498851\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW260536985 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 20.5042px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Deliver quality customer service by researching and responding to all internal & external \u003C/span>\u003Cspan class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;\">partners\u003C/span>\u003Cspan class=\"NormalTextRun SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"> inquiries quickly, \u003C/span>\u003Cspan class=\"NormalTextRun SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">effectively\u003C/span>\u003Cspan class=\"NormalTextRun SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"> and professionally.\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW260536985 BCX0\" data-ccp-props='{\"335559739\":120}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 20.5042px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW260536985 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW260536985 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW260536985 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"12\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilev","https://genpact.taleo.net/careersection/sgy_external_career_section/jobdetail.ftl?job=HMS061068",null,"","Work from Office","Permanent","Undergraduate","IT Services & Consulting",[29,30,31,32,33,34,35,36,37,38,39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63,64,65,66,67,68,69,70,71,72,73,74,75,76,77,78,79,80,81,82,83,84,85,86,87,88],"past due","Responsibilities Collection","phone calls","past dues","invalid deductions","due Research","Implement collections","allocated portfolios","dues Implement","invoice Research","valid claims follow","setsize 1","posinset 12","past due research","past due invoices","level 1","get supporting documents","font symbol","disputed invoice research","phone calls etc","leveltext data","phone queries","various departments","standout colleague","responsibilities collection","resolve issues","recommend solutions","mpact work","individual portfolios","erp creation","credit notes","c laims","adverse customer","adhoc request","timely manner","li aria","manner","deductions","data","aria","supervise","responding","respond","researching","reduce","professionally","process","order","list","internal","info","expedite","email","effectively","disputes","dispute","defn","cases","avoid","analyze",0,["Reactive",91],{},["Set"],["ShallowReactive",94],{"job":22},true,"/job-listing/process-developer-otc-collection-genpact-chennai-2-to-5-years-experience-1e025a40-9258-4d6c-a5a6-37204c87900a",["Reactive",98],{"user":99,"recruiter":101,"chat":102},{"isAuthenticated":100,"isAdminAuthenticated":100,"user":22,"token":22},false,{"isAuthenticated":100,"user":22,"token":22,"otpVerified":100,"idCardImage":22},{"chats":103,"currentChat":106,"onlineStatus":109,"typingStatus":112,"lastSeen":115,"currentChatRequestStatus":118,"totalUnreadCount":120},["Ref",104],["Reactive",105],[],["Ref",107],["Reactive",108],[],["Ref",110],["Reactive",111],{},["Ref",113],["Reactive",114],{},["Ref",116],["Reactive",117],{},["EmptyRef",119],"null",["EmptyRef",121],"0"]