Process Developer

Genpact

2 - 5 years

Jaipur

Posted: 08/07/2025

Job Description

Responsibilities

Respond to customer queries and concerns
Provide support on customers account & improve Customer's experience.
Ability to provide great customer experience / solve customer issues/ Ability to upsell
Maintain a deep understanding of client processes and policies
Reproduce customer issues and call out product bugs
Provide excellent customer service to our customers
Demonstrate the capacity for critical thinking and analysis.
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Minimum Qualifications

Any graduate degree or equivalent with an excellent academic record
Effective probing skills and analyzing / understanding skills
Excellent Interpersonal Skills

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.