Process Developer - Invoice to Cash

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of PD, Order to Cash

Are you the one we are looking for?

In seek of someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer

Responsibilities

• Dealing with inbound calls from internal and external customers
• Issuing copy credit notes and copy invoices
• Raise credit notes for various queries (carriage charges, returns, overcharge, commercial decision.).
• Responsible for all Database request and online business account applications
• Dealing with Card Orders ensure the genuine card holder is charged for the order.
• Authorizing credit limits on new store and SBU accounts following defined process using credit reference bureau information and information from other external sources
• Dynamically reviewing existing accounts to ensure all new orders can be released efficiently and without delay
• Responsible for processing refunds
• Collaborate closely with the sales, customer operations and credit control teams as vital

Qualifications

Minimum qualifications

• Graduate in Commerce (B.Com)
• Meaningful Experience

Preferred qualifications

• Strong interpersonal skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.