Process Developer, Insurance UW!

Thoroughly review submission requests to identify / validate submission vs referral. Record and refer those that are outside the guidelines to the underwriting department for approval.

Register only new business submission directed to underwriter/designated mailbox. & update all relevant information in the system.

Ensure that turnaround time and quality of documents meets Company service standards

Once the registration is completed, submission is released to designated Underwriter.

Manage and maintain records including correspondence and data files

Provide customer service to underwriters, operations staff across the country(s) and other functions within Tango. Contact internal resources to research and resolve issues

Take ownership for work-in-progress issues as an individual and team member by continuously looking for ways to improve/streamline work and procedures which increase the efficiency of the team. Manage own work in process and support team efforts to ensure that individual, team goals are met.

Queue Management Effectively monitor and manage queue in absence of team leads.

Perform quality audits & sharing RCA on escalations received.

Monitors, analyses and report on trends in the key underwriting performance drivers.