Process Developer, Insurance
Genpact
2 - 5 years
Gurugram
Posted: 21/05/2025
Job Description
Responsibilities
Monitor the centralized mailbox / workflow tool and process submission email requests using the FIFO method.
Review submission requests to validate submissions versus referrals, escalating those outside guidelines to underwriting for approval.
Update information in all relevant systems and tools
Ensure turnaround time and document quality meet company service standards.
Ensure allotted tasks are completed within required timelines
Provide customer service to underwriters by researching and resolving issues through internal resources.
Take ownership of work-in-progress issues, continuously improving processes to enhance team efficiency.
Manage personal workload and support team goals to ensure individual and collective success.
Monitor and manage queues effectively in the absence of team leads.
Demonstrate strong interpersonal skills with a solid understanding of US and Canadian insurance dynamics.
Actively participate in training sessions and mentor new team members.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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