Process Developer
Genpact
2 - 5 years
Hyderabad
Posted: 03/08/2025
Job Description
Responsibilities
Transaction processing according to standard work & SOP
Prioritize transactions according to detailed guidelines to meet SLA and plans and coordinates tasks and work responsibilities to achieve objectives
Comprehending and responding to customer inquiries. Identify, research, and problem tackle and Assist with/perform other team tasks as required.
Ability to accurately interpret and compile information from a variety of sources and systems and Ensure that turnaround time and quality of the work meets Company service standards
Get along with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls
Lead own work in process and support team efforts to ensure that individual, team goals are met and maintain key records like working files, email for reference and audit purpose
Should be able to balance basic day to day requirements of excel
Qualification we seek in you
Minimum Qualification
Graduation in any stream except B.Tech and Technical Graduation & Law
Preferred Skill Set:
Must have Customer Service backend operations experience for Group Disability or Employee Benefit or Worker Compensation
Proactive communication & High analytical skills should be able to foresee issues and suggest solutions, with impactful data
Displays energy and enthusiasm in approaching the job
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
Basic Computer knowledge along with typing speed of 40 words/minute
Why join Genpact?
Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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