Process Developer

Apply collections strategies to reduce the overall DSO while collecting all past due invoices.

Build customer relationships through phone calls and emails to establish good communication and anticipate any risk of late payment or disputes.

Maintain client confidentiality and delivering a consistent and professional level of customer service at all times

Build and maintaining strong relationships with all internal stakeholders such as Sales, Dispute, Billing, AR, Customer Service Teams to ensure issues and queries are addressed and resolved

Identify and reporting any potential risk as early on as possible related to specific client, industry, country, regions or else to your Collections Supervisor

Maintain regular detailed notes and client information in our Collections tool

Inform sales representatives and Collections Supervisor of significant changes in account status in a timely and professional manner

Act in compliance with the company and Team policies, goals, and procedures, along with Sarbanes-Oxley (SOX Compliance) requirements.

Work to meet the monthly forecasting and cash collections targets in a very transparent and timely manner.

Identify and recommending opportunities for improvement in existing procedures and processes along with recommending relevant solutions and/or strategies for identified problematic customers or regions