Responsibilities

Should be able to work in blended environment catering both Inbound & Outbound Calls.

Advising customers on their payment options and suggesting methods of payments

Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all services.

Ensure that the account becomes current & provide solution to keep it current for long term.

When necessary, escalating calls to managers

Work in accordance with key performance metrics

Willing to take additional training as suggested by management.

Negotiate settlements to receive payments on certain percentages of debt

Excellent collection skills, you should have excellent communication, negotiation, and mathematical skills, as well as attention to detail