Process Developer

Responsibilities

As part of the Mortgage services team, you will be required to:

Analyzes current fraud trends and provide input into rules and parameters.

Develops and maintains Policy and Procedure Manuals.

Develops registration & licensing documents, policy and procedure manuals, and other documentation as needed.

Completes governmental reports such as SAR.

Investigates fraud claims involving ACH, Pre-authorized drafts, altered check, forged endorsements, unauthorized third-party transfers, elder fraud, identity theft or other operations fraud issues.

Researches discrepancies, accumulate all necessary information and take appropriate action to stop, and where possible, prevent fraud and identity theft losses.

Meet strict deadlines/SLA (service level agreement).

Reviews daily reports for unauthorized share activity.

Enters fraud cases in the case management system.

Assists in the preparation of filing bonded claims and un-bonded charge off recommendations.

Assist in problem resolution, answer inquiries, emails, and train other team members.

Assist in project management and follow up on tasks.

Minimum Qualifications

Education: Bachelors degree or equivalent work experience

Experience

Relevant Experience

Preferred skills

Strong organizational, problem solving and analytical skills as well as the ability to work independently with limited supervision.

Working knowledge of loss and fraud detection/prevention principals, multiple fraud areas, compliance and regulatory issues related to the department and/or company.

Working knowledge of fraud systems such as Lexus Nexus, Targus, Tran Union TLO

Demonstrates knowledge of MS Office: Word, Excel, Outlook, PowerPoint

Knowledge and experience with root cause analysis

Solid analytical, interpretive and problem solving skills

Ability to analyze diverse information and develop strategy recommendations

Solid ability to multi-task

Excellent verbal and written communication skills, with the ability to transform learned processes into written, usable documentation (job aids, work tools, procedures)

Capable of mastering new systems and adapt in a changing environment.

Demonstrated ability to understand and interpret compliance regulations