Process Developer

Receive and respond to inbound customer calls/chats; capture and verify required information

Comprehend customer requests, for products or services.

Provide information to the customer and place appropriate notes in the system indicating exactly what action was taken or needs to be taken; attentiveness to notes/customer interaction detail for auditing, reporting and customer experience purposes

Ensure accurate security procedures are followed on all e-commerce customer interactions

Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.

Act as a product knowledge specialist

Provide excellent customer service and provide answers to customer questions within set standards

Responsible for ensuring adherence to all operations and compliance procedures

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.