Process Developer
Genpact
2 - 5 years
nan
Posted: 4/15/2025
Job Description
Responsibilities
Process verification for customer requests for credit cards and Personal Loan applications originated through Online, Retail and Direct channel. The Services shall be performed in accordance with Standard Operating Procedures (SOP), which will be made available. The Services to be provided are as below:
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process Unsecured Lending credit verification requests to unconditional approval
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make outbound and inbound calls required to process application actively manage work in progress (WIP) requests
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resolve any banker or customer escalations in timely manner provide performance reporting
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alert Unsecured Lending team of any challenges or escalations requiring further review
Minimum Qualifications
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High School / Senior High School graduates are accepted, College graduates are preferred
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Ability to perform in a fast-paced and high volume service center
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Ability to multi-task alongside compliance to the process
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Shall pose no challenges in adhering to work schedules
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Excellent data entry skills
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Detail oriented
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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