Process Developer

o Provide relevant consultative support and assist customers in achieving the best possible resolution to their challenges.

o Exemplify the brand

o Respond to and resolve escalated customer inquiries in a timely and professional manner.

o Investigate complex customer issues and identify root causes.

o Work with other teams to develop and implement solutions to customer issues.

o Escalate critical issues to the appropriate team.

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About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.