Process Developer

Monitors and manages activities to support service level agreements for Philippines

Monitors real-time agent schedule adherence

Monitors attendance

Develops and maintains scheduling information.

Scheduling, re-scheduling and optimization of meetings, coaching and other activities

Optimizes breaks the day of or day before the actual schedule

Conducts root cause analysis of SLA deviations, action plan development and resolution

Produces and analyzes daily efficiency reports

Publish reports required by stakeholders

Attends centralized or site management meeting, as required

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.