Process Developer
Genpact
2 - 5 years
nan
Posted: 13/03/2025
Job Description
Responsibilities
Evaluate different contact types including calls, chats, and complex interactions, up to 300 monthly
Organize and document evaluations thoroughly
Responsible for meeting the Quality Evaluation Accuracy goals every month
Meet 100% of the daily/weekly/monthly evaluation targets and tasks
Responsible for driving Quality initiatives and improvement plans for the project
Engage in identifying training needs and plan activities with the QA manager
Participate in meetings, QA training, calibrations and other activities to keep yourself updated on the latest policies and procedures
Provide analysis and information about trends, current issues, and areas of opportunity
Create and document coaching opportunities for agent with quality defects
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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