Process Developer
Genpact
2 - 5 years
Hyderabad
Posted: 9/3/2024
Job Description
Responsibilities
• Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket
• Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues
• Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry
• Troubleshoots problems with networks and recommends corrective action
• Attends training courses as required and stay abreast of evolving internal processes and industry developments
• Works in a team environment and assist team members on various issues
• Provides other ad hoc support and duties as assigned
• Works in an environment with competing priorities
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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