Process Developer
Genpact
2 - 5 years
Hyderabad
Posted: 29/11/2024
Job Description
Responsibilities
Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket
Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues
Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry
Troubleshoots problems with networks and recommends corrective action
Attends training courses as required and stay abreast of evolving internal processes and industry developments
Works in a team environment and assist team members on various issues
Provides other ad hoc support and duties as assigned
Works in an environment with competing priorities
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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