Process developer
Genpact
2 - 5 years
Gurugram
Posted: 03/09/2024
Job Description
Responsibilities
• Handling Inbound & outbound calls & online applications
• Respond to applicant questions & resolve issues.
• Operate in compliance with laws & Regulations.
• Dealing with complex solution-based calls.
• Reading complex & sensitive customer situations and dealing with it accurately.
• Consistently Deliver First Class Service.
• Exceptional Time management skills.
• Assess risks and investigate for fraudulent activity with a keen eye.
Qualification we seek in you!
Minimum Qualifications
• Knowledge of all Latitude/GEM Finance Credit Card products & LFS host systems
• Knowledge of AUS & NZ Privacy legislation
• Previous Fraud/Scheme Chargebacks related experience
• Excellent communication skills – verbal and written.
• Should have sound computer knowledge.
• Needs to be good at multitasking.
Shift Details
• Weekend Shift Coverage – Yes
• Working Hours: 8.5 Hrs
• Shift window- 2 am - 3 pm IST
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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