Process Developer
Genpact
2 - 5 years
Gurugram
Posted: 3/5/2025
Job Description
Responsibilities
Handling Inbound & outbound calls & online applications
Respond to applicant questions & resolve issues.
Operate in compliance with laws & Regulations.
Dealing with complex solution-based calls.
Reading complex & sensitive customer situations and dealing with it accurately.
Consistently Deliver First Class Service.
Exceptional Time management skills.
Assess risks and investigate for fraudulent activity with a keen eye.
Qualification we seek in you!
Minimum Qualifications
Knowledge of AUS & NZ Privacy legislation
Previous Fraud/Scheme Chargebacks related experience
Excellent communication skills verbal and written.
Should have sound computer knowledge.
Needs to be good at multitasking.
Preferred Qualifications/ Skills
Displays excellent English oral and written communication skills - using accurate grammar with smooth flow
Displays excellent problem solving and decision-making skills
Proficient computer skills and attention to detail
Significant months of experience in the phone customer service field is desired
Negotiation and analytical skills
High level of integrity
Ability to multi-task
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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